Frequently Asked Questions (FAQ)

1. How can I contact you with questions about my order?

You can reach our support team by email at velarywatches@gmail.com. We strive to answer all inquiries within 24–48 hours.

2. Where are your products shipped from?

All orders are shipped directly from our warehouse in Germany. This allows us to ensure fast and reliable delivery within Germany and Europe.

3. Can I track my order?

Yes. We offer tracking for all orders. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.

4. How long does shipping take?

Shipping time depends on the product, supplier, and destination. Most orders are delivered within 2 to 5 business days. During peak times or in the event of unforeseen delays, delivery may take longer.

5. Can I return my product and get a refund?

Yes. We offer a 30-day return policy for eligible products. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. For more information, please see our return policy.

6. How do I request a refund?

To request a refund, please contact our support team within 30 days of receiving your order. We will send you return instructions and process the refund once we have received the item.

7. Are there any products excluded from refunds?

Some products may be excluded from refunds for hygiene reasons or other restrictions. For a complete list, please see our return policy.

8. What payment methods do you accept?

We accept payments via credit/debit card, PayPal, and other secure payment providers. You can choose your preferred payment method at checkout.

9. Do you offer wholesale or bulk discounts?

Yes. We offer wholesale prices and bulk discounts for large orders. Contact our sales team for more information on pricing and minimum order quantities.

10. How can I stay informed about new products and promotions?

Subscribe to our newsletter and follow us on our social media channels to stay informed about new products, promotions, and exclusive offers.